Reference Assistant

Reference Department,
York County Library, Rock Hill, SC

Application Deadline: open until filled

Starting Salary, Benefits and Hours: Beginning salary is $$13,744 for 20 hours per week. Fringe benefits package includes State retirement, vacation and sick leave. Work schedule includes night and weekend hours.

General Statement of Job: Under limited supervision, performs reference desk activities and provides reader's advisory service. Reports to the Reference Department Manager.

A complete copy of the job description is available for review in the Administrative Offices of the Headquarters Library in Rock Hill, in each Branch Library, or on the Library's website at

Minimum Training and Experience: Requires a Bachelor's degree supplemented by one to two years of relevant library experience, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Application Deadline: Applications may be obtained at any York County Public Library. Personal resume encouraged in addition to application. Resumes will not be accepted in lieu of a York County Library employment application. Incomplete applications will not be accepted. A separate application must be submitted for each position.

Completed application and resume may be hand-delivered or mailed to: York County Library; Attn: Anita Rookard; Human Resources PO Box 10032; Rock Hill, SC 29731. Applications will be accepted until the position is filled. Due to the large volume of applicants we will be unable to answer questions concerning the status of the application.




Under limited supervision, provides assistance and instruction to library customers and performs various departmental functions such as providing readerís advisory services and assisting with computer equipment, Internet and copier functions. Reports to the Reference Department Manager.

Core Tasks: The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.

  • Provides readersí advisory services by recommending authors, titles and subjects to customers.
  • Recommends reference search procedures and sources that may include print and nonprint materials. Instructs and assists persons in the use of computer catalogs, local history room materials and electronic resource tools. Refers customers to other sources and libraries as necessary. Files reference source updates. Assists library customers both in-house and by phone with a variety of requests and problems as needed. Assists customers in the use of copy machines; accepts payments and provides receipts.
  • Assists in coordinating the Technology Center and public use computers on Reference floor and in this capacity reports directly to the Manager of Adult Services. Maintains supplies, troubleshoots problems, serves as liaison with Systems Administration. Schedules classes, coordinates class content and instructs. Maintains cleanliness and appearance of public computer workstations. Some maintenance and computer troubleshooting required. Handles print jobs and monies.
  • Informs and promotes library services to the customers including, but not limited to programs, electronic databases and new services.
  • Performs opening and closing duties on the Reference floor; logs computers on and off.
  • Re-shelves reference materials and straightens area as necessary. Performs opening and closing duties on reference floor; logs computers on and off.
  • Participates on committees/teams/taskforces as assigned.
  • Shares responsibility for the security and safety of the facility, guests and library personnel. Performs security duties, including but not limited to arming and disarming the alarm system, maintaining order in the Library at all times, controlling facility keys, and securing building at closing, etc. Insures that all doors are locked and closing procedures have been completed. Refers any problems to the security officer, department manager, Manager of Adult Services or Library Director. Works with coworkers to maintain a clean environment in the staff kitchen and lunchroom. May perform light housekeeping duties around Technology Center and Circulation Desk/Workroom.
  • Prepares and/or assists with the preparation of correspondence, statistics, periodical holdings, order slips, survey sheets and time sheets.
  • Prepares and/or submits various records and reports including periodicals, requests from branches, fax transmissions, ILL forms, reference statistics, computer reports, magazine requests, payments, memos, correspondence, etc.
  • Performs computer data entry to record and retrieve information, and to prepare and process a variety of daily reports, notices and correspondence. Uses a variety of software packages that may include customized applications such as print management, computer reservations, materials acquisition, and circulation.
  • Operates a variety of equipment such as computers, printers, microfilm equipment, laminator, postage scale and meter, copier, fax machine, calculator, compact shelving, book carts, telephone, microfilm/microfiche readers, etc. Performs routine preventive maintenance on library reference equipment.
  • Interacts and communicates with various groups and individuals such as the Reference Department Manger, Library Director, co-workers, other department managers and employees, customers, vendors, service and repair persons, teachers, clubs, volunteers and the general public.
  • Keeps the department manager informed of all department issues.
  • Performs other duties as assigned. Assists with duties in other departments as needed.


  • May assist with interlibrary loan procedures, including computer searches, requesting materials from other libraries, filling of ILL forms, and preparation of items after receipt and for return to lending library.
  • May oversee operation of the Local History Room by ordering print and nonprint materials, organizing the collections, monitoring for wear, and assisting customers with special requests.
  • May monitor and respond to the online reference feature Ė Ask A Librarian. Keeps statistics and reports same to the Manager of Adult Services monthly.
  • May check titles against standard sources and indexes to strengthen collection quality, utilize computer catalog to check collection, and check electronic databases to determine availability of book titles. May use vendor book acquisition module to help in search and ordering books for adult collection.
  • May sort the Reference departmentís mail daily; file business and other reference updates.


Data Involvement: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

People Involvement: Requires giving information, guidance or assistance to people to directly facilitate task accomplishment; may give directions or assignments to helpers or assistants, maintaining harmonious relations and promoting efficiency.

Involvement with Things: Requires handling or using machines requiring moderate instruction and experience such as computers, and software programs such as word processing, spreadsheets or custom applications.


Reasoning Requirements: Requires performing semi-routine work following procedures with occasional problems.

Mathematical Requirements: Requires using basic addition and subtraction, such as making change or measuring. Requires ability to sort, shelve and search for materials in numerical order.

Language Requirements: Requires ability to read a variety of reference materials, policy and procedure manuals, computer manuals, indexes, etc. Requires the ability to prepare routine and statistical reports, budget requests, correspondence, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence. Requires the ability to sort, shelve and search for materials in alphabetical order.

Mental Requirements: Requires doing clerical, manual or technical tasks requiring a wide range of procedures and requiring intensive understanding of a restricted field or complete familiarity with the functions of a unit or small division of an operating agency; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure.


Vocational/Educational Preparation: Requires a Bachelors degree supplemented by one to two years of relevant library experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Special Certifications and Licenses: None.

Experience Requirements: Education supplemented by one to two years of relevant library experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Familiarity with basic computer functions and applications preferred.


Physical and Dexterity Requirements: Requires light work that involves walking or standing much of the time and involves exerting up to 25 pounds of force on a recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy. Must be able to lift 35 pounds and meet other physical demands of shelving books and materials, including pushing loaded book trucks; stooping, bending or stretching.

Environmental Hazards: The job risks exposure to no known environmental hazards.

Sensory Requirements: The job requires normal visual acuity and field of vision, hearing and speaking abilities, and color perception.


Judgments and Decisions: Responsible for actions of others, requiring almost constant decisions affecting co-workers, customers, volunteers or others in the general public; works in a moderately fluid environment with guidelines and rules, but frequent variations from the routine.


York County Library is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.